All items purchased from this store are shipped via FedEx, etc. You are allowed, in most cases, so choose your specific shipping preference. Packages are almost always shipped on Monday through Friday, excepting holidays and staff travel days. In most cases, when your package is processed for shipping you will receive an email with the delivery confirmation number.
If no insurance is purchased, the buyer assumes responsibility for damage or loss.
Please Note:The Mission Specific Equipment business office is located in the United States, in the Pacific Time.
Our office hours are Monday though Friday, from 9 AM to 5 PM. The best way to contact us is via our contact us form on our web site. If you have an emergency, our phone number is 503-430-7506.
Mission Specific Equipment ships worldwide, however, shipping outside of the United States is more expensive and shipping/handling prices reflect the rate increase. Our shipping prices are extremely competitive and we do not profit on shipping and handling charges.
The items you are purchasing on this web site, in many cases have not been imported yet into the United States. Quantities are limited based on how much stock is pre-ordered. Because of this, refunds are rare. Credit toward a future order can be arranged. Returns on product once it has arrived in the USA and been distributed will be granted on a case-by-case basis for damaged products and only after the product is returned to our offices.
In order to process your refund, items must be returned within 10 days of original delivery and are subject to inspection prior to issuance of refund. If there are any questions regarding these terms and conditions, please contact us before ordering. There are no exceptions to this policy.